Refund policy
At Darly Cosmetics, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.
Returns
We accept returns within 30 days of delivery only if the item is defective, damaged, or incorrect.
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging
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Proof of purchase (order number or receipt) is required
⚠️ For hygiene and safety reasons, we do not accept returns on opened or used cosmetic products.
Non-Returnable Items
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Opened or used products
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Personal care and cosmetic items once unsealed
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Sale or promotional items
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Gift cards
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the item and packaging
We will review the request and provide a replacement or refund if approved.
Refunds
Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Processing time: 5–10 business days
Shipping fees are non-refundable.
Exchanges
We do not offer exchanges. If eligible, please return the item and place a new order.
How to Contact Us
For all return or refund requests, contact us at:
📧 support@darlycosmetics.com